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FAQ

FAQ

HOW DO I KNOW IF MY ORDER IS CONFIRMED?

YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL AFTER YOUR ORDER IS PLACED.

CAN I MAKE CHANGES TO MY ORDER?

NO, ONCE AN ORDER IS PLACED YOU CANNOT MAKE ANY CHANGES. YOU CAN, HOWEVER RETURN OR EXCHANGE. (SEE RETURNS)

WHEN DOES MY ORDER SHIP?

YOUR ORDER WILL SHIP WITHIN 3 BUSINESS DAYS OF RECEIVING THE ORDER. WHEN THE ORDER IS PLACED, YOU WILL RECEIVE A CONFIRMATION EMAIL, ONCE IT IS SHIPPED YOU WILL RECEIVE A TRACKING NUMBER.

WHO CAN I CONTACT IN REGARDS TO MY ORDER AND GENERAL INQUIRES?

PLEASE EMAIL SHAWN@PSVADIRECT.COM WITH ANY QUESTIONS. OUR ONLINE CUSTOMER SERVICE HOURS ARE OPEN MONDAY – FRIDAY (9:00 AM TO 5:00 PM EASTERN)

HOW MUCH DOES SHIPPING COST?

AUTO-CALCULATED AT CHECKOUT FOR ALL DOMESTIC AND INTERNATIONAL ORDERS

WHY HAVEN’T I RECEIVE A TRACKING CONFIRMATION EMAIL YET?

PLEASE ALLOW 2-4 BUSINESS DAYS FOR US TO PROCESS THE ORDER AND SHIPMENT – AFTER THE FOURTH DAY YOU SHOULD RECEIVE A TRACKING EMAIL, IN ADDITION, PLEASE ALLOW APPROXIMATELY 1-5 DAYS FOR DELIVERY.

WHEN ARE YOU GUYS RE-STOCKING ON A PARTICULAR ITEM?

WE RECOMMEND SIGNING UP FOR PSVA NEWSLETTER – ALL UPDATES IN REGARDS TO NEW RELEASES AND RE-STOCK WILL BE SENT TO OUR SUBSCRIBED MEMBERS. IF YOU NEED ADDITIONAL INFORMATION PLEASE SEND AN EMAIL TO SHAWN@PSVADIRECT.COM

WHAT IS THE ADDRESS FOR RETURNS?

YOU MAY SHIP YOUR RETURN TO THE FOLLOWING ADDRESS WITHIN 10 DAYS OF RECEIVING THE PRODUCT:

PSVA DIRECT

( WAREHOUSE LOCATION )

10388 WEST STATE RD 84 SUITE 109

FORT LAUDERDALE, FL 33324

NOTE THAT THE 10 DAY LIMIT DOES NOT APPLY TO THE TIME THE PACKAGE SPENDS IN TRANSIT.

CAN I GET A REFUND OR MAKE AN EXCHANGE?

ALL SALES ARE FINAL EXCEPT FOR SHOES, HOWEVER, RETURNS WILL BE HONORED UP TO 10 DAYS FROM WHEN THE PRODUCT WAS RECEIVED. UPON RETURN, ORO WILL ONLY ACCEPT AN EXCHANGE OR STORE-CREDIT (THE RETURNED PRODUCT MUST BE UNWORN, UNWASHED, AND IN THE SAME CONDITION WE SENT THEM). STORE-CREDIT WILL BE ISSUED IN THE AMOUNT PAID EXCLUDING SHIPPING COSTS – AND REFUNDS WILL NOT BE ACCEPTED. IF 14 DAYS HAVE GONE BY, UNFORTUNATELY, WE CANNOT OFFER YOU AN EXCHANGE OR STORE-CREDIT. WE RECOMMEND YOU CAREFULLY REVIEW YOUR ORDER PRIOR TO FINALIZING YOUR PURCHASE.

CAN I BECOME A MODEL FOR PSVA DIRECT?

FOR ANY MODEL INQUIRIES PLEASE SEND AN EMAIL TO SHAWN@PSVADIRECT.COM